Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your assistance requests will be attended to in no more than 1 hour after the ticket or email was submitted. If your issue calls for additional assistance from an administrator, we’ll forward the support ticket or the email to the person in charge, without delay then leave a note to notify you that more time will be needed for arriving at the best solution. And if you order the Optional Admin Services package, any of the tasks included there will be completed whenever you want.

  • Top quality support service

  • A Topflight Client Care Service

  • We will be at your disposal 24/7/365 to respond to any inquiries that you may have with regard to our Hosting Control Panel or any of the apps that we have preinstalled for you on the dedicated web hosting server. If you also need help tackling server management tasks, you can make use of our Optional Admin Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Hosting Control Panel was pre–installed for every dedicated server. Among its features is a very useful integrated knowledge base that will guide you step by step on how to use it. The majority of how–to articles also video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.