In case you've ever had a cloud web hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for certain things it is better to consult with a live person on the telephone than to exchange support tickets or emails. If you'd like to learn more about a specific service before you decide to purchase it or when something small needs to be done, for instance, it will be easier and faster to do it in real time. If you are able to connect with representatives by phone, it's very likely that you're using the services of a real hosting provider, not just a reseller. The type of support that you'll get on the telephone differs between different suppliers - from very general issues to expert technical support. Generally most of the providers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are managed via email and / or tickets.

Phone Support in Cloud Web Hosting

We know that being able to talk with a live representative is rather important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you're able to contact us over the phone for fourteen hours every day. In case you consider acquiring one of our Linux cloud web hosting, for instance, you have the option to phone us and find more about our services prior to ordering in order to make sure that we do cover all the system requirements for your websites. After the purchase, you can get in touch with us about all of the sales and billing issues you may have, or get any kind of general or basic tech info you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical issues you'll have to use our ticketing system, that will help you follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we offer. Whether you want to learn more about our plans, you have a billing issue or some general issue, you can just give us a call. Although some more complicated problems may require a ticket in order to give time to our tech support team to investigate, we're able to assist you with a number of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have a global number where you can reach us.