If you ever face a problem with your site and are incapable of dealing with it on your own, ask the respective hosting provider’s client care staff to assist you to bring the site back online. A swift solution would be the most favorable scenario, but lots of companies answer within 24 hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be easily resolved, your site may not work satisfactorily or may not be accessible whatsoever for an extended stretch of time, so you may lose prospective customers since it’s rather unlikely that anybody would be happy to return to an out-of-order website. Because of this, you should make sure not only that you can reach your web hosting company, but also that they can respond and assist you in a timely fashion. If an app update does not go smoothly or if you delete something accidentally, for example, the site should be restored promptly in order to avoid long inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

In case you’re using any of our Linux cloud web hosting and you’ve got a query or face some difficulty, you can touch base with us 24/7/365 by submitting a trouble ticket or by writing an e-mail and we guarantee that you’ll get a response in no more than 1 hour. If the issue can be solved, we’ll do it before we reply to you, whilst in case there is something that you have to do on your end, we will supply you with all the required details – what settings to check, what workable solutions to try out, and so on. Usually, you will obtain a reply within maximum thirty minutes, so waiting for hours and hours on end or even for more than a day to obtain assistance is something inconceivable. Our one-hour response time guarantee applies to any enquiry that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a support ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will have a reply within 1 hour max. You can get in touch with us whenever you want with regards to technical, billing or general matters and due to the fact that we’re available 24 hours a day, 7 days a week, you will always receive help in a timely fashion. Based on the particular issue or question, we will give you more details, fix the complication if it’s been caused by something that’s within our reach or tell you how to proceed if you need to alter a specific setting for a web-based application that we cannot access. You can just forget about waiting for an entire day for each response. Actually, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.