In case you have purchased a hosting plan and you’ve got certain enquiries in regards to a particular function/feature, or in case you have chanced upon a certain challenge and you need help, you should be able to contact the respective customer care team. All hosting companies deploy a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because of the fact that the fastest way to solve an issue most often is to submit a ticket. This mode of correspondence renders the responses sent by both parties simple to follow and enables the help desk support staff members to escalate the case in case, for instance, a server admin has to step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you must have no less than two separate accounts to get in touch with the client support staff and to actually manage the hosting space. Constantly switching between different accounts can sometimes be a bore, not to mention the fact that it requires a lot of time for most web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our Linux cloud web hosting isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any specific moment with just a couple of mouse clicks, without the need to leave your account. The ticketing system features a quick-search box, so you can track down the status of any ticket that you’ve submitted in the past, in case you need it. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to resolve a given issue even before you actually post a ticket. The ticket response time is maximum 1 hour, so you can receive swift assistance at any particular time and in case our customer service staff suggests that you should do something inside your account, you can do it straight away without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was created with one goal in mind – that you should be able to manage everything connected with your account in a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or face a difficulty, you can get in touch with our support team representatives instantaneously without needing to use a totally different interface. You can look through your website files or check a variety of settings within your account whilst opening a new ticket or reading the reply to an old one. In case you’ve got numerous tickets and you’d like to find a specific one, you can take advantage of the smart search box, which is available in the Help section. We guarantee that you’ll receive an answer in no more than 60 minutes irrespective of the essence of your enquiry or issue.