Being able to get in touch with your cloud web hosting company any time you have any sort of questions or experience any troubles is important and how fast they'll respond and take action is often crucial, in particular when your web site is business-oriented, as longer downtime can often mean losing potential clients. The support options are a quick way to distinguish actual providers from resellers. The latter generally answer just to e-mail messages or support tickets and you may need to wait for a day or even more so as to receive an answer. When the trouble calls for a couple of responses, you'll end up losing a few days in order to have a simple problem solved. When you use an authentic and trustworthy web hosting provider, you'll be in a position to get in touch with the support at any moment and receive a timely response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of getting assistance without delay, that's why our cloud web hosting services come with 24/7 technical support along with various means of communication. In case you do not have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live representative, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up getting a service that you cannot use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further investigation. Unlike the majority of providers that you can find today, we reply to all of the tickets within one hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We're aware how crucial it is to receive timely support, in particular when your site is not running as it should be for some reason. Our Linux semi-dedicated servers feature 24/7 customer and tech support, thus in case something happens, you will be able to use a number of methods to get in touch with us - phone line with multiple local numbers globally, live chat, emails and tickets. The first two options are for pre-sales, billing and general matters, which means that if you don't have an account yet, for instance, you are able to receive more information about our services, or we can help you with less complex tech problems. The second two methods are for solely technical issues or everything which is more time-consuming due to the fact that it's much easier to follow the dialogue between you and our technical support team. The warranted max response time for them is only an hour, the typical one - 15-20 min, so you will not need to wait for an entire day to receive support as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

When you use our VPS hosting service, you will not ever need to wait for more than one hour to receive help for any situation that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open through your billing Control Panel or email messages that you send to our technical support crew. We have local telephone numbers in a number of countries around the globe plus a live chat service where we are able to help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the numerous methods of communication, so regardless what your question or problem is, there is always someone to assist you quickly. In case you need help with third-party software, that you cannot deploy or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have timely support in general, let alone when you run an entire server, so each and every dedicated server that we provide features 24/7 support with 1-hour answer time guarantee whatever the matter. The service is free of cost for all of the difficulties with your server or the software that was installed from our administrators through the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a ticket from your billing section or you can send an e-mail, and the actual response time for both rarely exceeds 30 mins since we have administrators available 24x7. In case you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on three continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you'll be able to add to your server plan through your billing Control Panel.